Ashleys Furniture.black Touch Up Paint

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Mike of Daytona Beach, FL Verified Reviewer

Original review: Nov. 6, 2021

I bought an Ashley office chair from an independent furniture store about five years ago. The tilt/swivel mechanism failed. I initiated an online chat with Ashley. The chat person (yes, a real person) directed me to Ashley's Consumer Affairs department. I called them and spoke to Maria. She asked for the chair's model and serial number. From that she knew that the chair was sold to me 5 years, 3 months ago. The warranty on the tilt/swivel mechanism was only 5 years.

Somewhat dismayed, I asked her how much the replacement parts would cost. She said she'd need to initiate an order to find out and took my name and address. She then asked me if I'd like the order number. I replied, "Yes, but what was the cost?" She replied zero! She/Ashley was sending them to me for free even though they were out of warranty. The parts showed up four days later. I installed them, and the chair is now as good as new. This is outstanding customer service and product support! Thanks, Ashley!

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Kathy of Buchanan, VA Verified Reviewer

Original review: Oct. 6, 2021

Steve ** was our salesperson. He gave us a tour of things we were interested in. We were only looking at ideas but because of steve he helped in every way possible, not pushing a sale as most salesmen do. He was giving us answers as lf we were prince Diana and Charles. L was so enthused with him l want the whole world to know just how lucky we were to have gotten him as our salesmen. When lt was time to pay l totally forgot about the price limit on my card and the sweetest lady just all smiles had to fix the issue. Her name was Dawn. L am a salesperson as well and l learned a lot from him that night!!! I believe both of them enjoy their jobs. Lt takes a lot to continue when the day ls wrapping up but you would never know the store was closing with their personalities. Lt was like they were beginning their day not closing!! I must say this was a great experience and l will be back to see them in my near future

Alisa of Douglasville, GA Verified Reviewer

Original review: Aug. 3, 2021

We shopped around at EVERY furniture store available more than once and ended back up at Ashley's. After diligently shopping, we found the perfect everything for us! We purchased a living room set, 2 bedroom sets, mattresses, dining set, desk & tables for all. It was a big purchase for us and we were very leary about any sales pitch we may get. From the time we walked in we met Lillian ** (Douglasville) who walked us through (without hounding us) & worked with us on EVERY item. We love the quality and style of every item we choose and look forward to the premium delivery and set up of them all this weekend, and a few coming in a few weeks. We will without a doubt return to Ashley's for any other upcoming furniture purchases. The manager Keiron ** was also very professional and accommodating. No doubt 5 stars for our experience! Thank you Ashley Team!

Laurie of Pierz, MN Verified Reviewer

Original review: March 30, 2021

I had planned on purchasing my first new sofa and recliner and went to Ashley Furniture. Ashley K. From the Baxter, MN store was of great assistance with purchasing my McCade Cobblestone Reclining Sofa and Lazy Boy Recliner. She asked me the questions to quickly narrow down to a couple options. Ashley was great with providing guidance for colors to coordinate with my flooring. We are very pleased with the comfort, price, and the colors. Larger purchases like these are generally quite stressful for me but Ashley turned this into a positive experience and so pleased with my purchase. I would not hesitate to go back to the Baxter store and ask for Ashley K. The furniture and service was outstanding.

Christy of Glen Burnie, MD Verified Reviewer

Original review: March 8, 2021

I purchased a Queen Flynnter 7 piece Bedroom set on 11/29/2020 from the Catonsville MD store, the store Sales Rep. customer service was excellent, his product knowledge was outstanding. He took the time to make sure I was getting the BEST deal for my purchase, I did ask for his Manager to let her know what an AMAZING job her employee had done. Prior to coming in I had been to 3 other furniture stores and I was very dissatisfied with their services. Upon completion of the sales, I was given all necessary paperwork pertaining to my recent purchase, I was told when to expect delivery.

When it came within a couple of weeks of my expected delivery date, I was contacted by Ashley Furniture with a more accurate time window. When my furniture arrived to the warehouse I was called once again to schedule a delivery date. I was scheduled a delivery date, the warehouse department called me the day before to give me a time window, prior to arriving to my house, I was sent a text message 10 minutes prior to the delivery guys arriving! The 2 gentlemen who delivered my purchase was very professional & courtesy. They neatly bought all my pieces in my house up to the bedroom, they were quick with putting together the headboard, footboard & frame. I was ask how I wanted the bedroom to be set up and once the job was completed I was then asked to look over all items to ensure they were satisfactory to me, I stated I was very pleased!

One of the gentlemen then stated to me he had to take pictures of all the items after being delivered and set up to verify I received everything in great condition. My overall experience was OUTSTANDING! I would recommend the Ashley Furniture Store in Catonsville MD location. If I should ever want to purchase more furniture in the future I would surely consider going back to Ashley Furniture Due to the COVID19 pandemic the whole process took 10 weeks, I was told after making the purchase it would be 8 to 12 weeks. I received the services I expected!

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D of Allen, TX Verified Reviewer

Original review: Nov. 13, 2021

Bedroom set unboxed unwrapped in truck. Damaged. Also driver refuse to unload undamaged items. Says he doesn't get paid if any item is return (after 3 months). Ashley store says they have a no refund policy. Pay for in advance. BEWARE.

Bonnie of San Antonio, TX Verified Reviewer

Original review: Nov. 11, 2021

In May 2021 we ordered furniture from Ashley Furniture in San Antonio Texas. We were told that the furniture would be delayed until July so now it is Nov and still no furniture and to make matters worse their representatives lie about status updates, delivery dates, etc. Every 3 weeks I call their customer service for delivery status and every time since July I get a different story. A story just to get me off the phone. Last evening 11/10/2021 I spoke with Jason in customer service who told us that the furniture would be delivered on Nov 23rd only to be told today when my husband went by the store and was told by the mgr that Jason entered notes stating "customer wanted to change the dates."

Well we never had a date nor did we want to change dates. The furniture is not being held up because of raw material storages or shipping-Ashley has a problem with truthfulness and transparency. Lastly, we have been loyal supporters of Ashleys over the years purchasing well over $30K worth of furniture. This is how they repay our loyalty.

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Sarah of Cedarburg, WI Verified Reviewer

Original review: Nov. 11, 2021

First, let me say that I am in WI and the store is in FL. Here in WI the staff has been 5 star but in FL I cannot express my disappointment. In fact, the entire experience has been a complete nightmare. The salesperson I was assigned had horrible broken English so we couldn't understand her. Switched to using text/email and she types just like she talks = very broken sentences that don't make sense. I picked out all the furniture for a new build online so all they had to do was place the order. I have now waited 7 days to get someone to call me for my credit card.

I lost track of how many times I've called the store but the phone just rings and rings. If someone does answer, they say that the payment center will call me, but they haven't yet. First, the salesperson switched my order with someone else's and I was the one that caught it. Second, the salesperson told me the furniture was ordered but after I sent almost 20 requests for a receipt, I learned it was never ordered. I would never recommend this Daytona Ashley Store to anyone else. Ever.

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Fuad of Toronto, Other Verified Reviewer

Original review: Nov. 11, 2021

This was my first and last time to purchase anything from them. 20 days of delays, 3 times delivery schedule change, they only give 48 hours after the date of purchase to cancel your order plus 25% of purchase price is gone. After all these troubles, they show up, the footboard for my bed is missing and the driver doesn't assemble the handles for the storages, leaving them in the package hiding in the storage. I kept calling, got hung up 2 times, they won't let to reach out to their managers for your issue. Eventually, it was scheduled to bring the footboard, then they automatically without confirmation from you changes the delivery date. Discrepancy of information. I have recorded all of my calls and did screenshot my chat with them and I will try to get this viral so it doesn't happened to anyone else. I hope you read this and hope it'd change your mind to purchase from them.

Aj of Imperial, MO Verified Reviewer

Original review: Nov. 10, 2021

Got a mattress came in. Allowed it time to fluff up from being vacuum sealed and in the box. Now it has a dip in the middle of the mattress and Ashley is refusing to replace it. I would not recommend anyone to do business with them.

Ashleys Furniture.black Touch Up Paint

Source: https://www.consumeraffairs.com/furniture/ashley.html

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